General terms & conditions of SwissMicros GmbH
  • Conditions - Offers, Services and Sales of SwissMicros are made only pursuant to these conditions.
  • Prices are subject to change without notice.
  • Prices exclude Taxes and duties.
  • Orders may be rejected for any reason. Prepayments made by Customer will be refunded in this case.
  • Inventory is subject to prior sale.
  • Warranty period is five years unless otherwise noted. At its discretion, SwissMicros may repair the product, replace it with an equivalent new or refurbished product, or refund the purchase price.
  • Liability - SwissMicros shall not be liable for any sum greater than the amount paid to it for the goods or services sold, in the event of any loss, cost or damage caused by, arising out of, or related to, the goods or services rendered. Customer's sole and exclusive remedy in the event of an error or defect is limited to the correction of the error or defect by adjustment, replacement, or repair, at SwissMicros election. In no event shall SwissMicros be liable for direct, indirect, incidental or consequential damages, including lost profits and loss of data.
  • Ownership - Goods and services supplied remain the property of SwissMicros until paid in full.
  • Payment terms - payment is due before delivery. For qualified customers, payment is due without deduction within 10 days.
  • Returned shipments - For shipments returned by the post office / courier service, refund or credit is given with round trip shipping / import fees deducted.
  • Legal venue is Zürich, Switzerland, using Swiss laws.
Warranty

SwissMicros FIVE (5) YEARS Limited Warranty


WHAT IS COVERED BY THIS WARRANTY?


SwissMicros warrants the SwissMicros branded hardware product and accessories against defects in materials and workmanship when used normally for a period of FIVE (5) YEARS from the date of original retail purchase by the end-user purchaser ("Warranty Period"). If you sell your SwissMicros branded hardware product or give it as a gift, the warranty is automatically transferred to the new owner and remains in effect for the original FIVE (5) YEARS Limited Warranty period.


WHAT IS NOT COVERED BY THIS WARRANTY?


This warranty does not apply:

  • to cosmetic damage, including but not limited to scratches and dents
  • to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause
  • to defects caused by normal wear and tear or otherwise due to the normal aging of the SwissMicros Product

If during the Warranty Period you submit a valid claim to SwissMicros will, at its option repair or replace the SwissMicros Product

Return & Refund Policy If your order arrives and it is not right, we'll fix it, NO NONSENSE, we promise.

Refund Policy
  • Returned products must be in new, unused condition.
  • Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment
  • You are responsible for all shipping costs associated with getting your order back to us.

Return Shipping Options
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us.
  • All shipments must be made prepaid; packages shipped COD will be rejected.
  • International shipments should be marked as a "Merchandise Return".
  • Postal shipments require a green CN22 customs label (available at your post office) on the outside of the package. Please declare as "electronic parts, defective" with a low, but NON-ZERO value (e.g. USD 10). We have to pay customs handling fees for shipments with a value over ~ USD 50 / EUR 35.
    WE MAY REFUSE ACCEPTANCE OF SHIPMENTS THAT DON'T FOLLOW THIS RULE !
  • Return address:
    SwissMicros GmbH
    Bodenacherstrasse 38
    CH-8121 Benglen
    Switzerland

Order Cancellation / Modifications
  • If you change your mind, act quickly! We turn around and process orders extremely quickly.
General Data Protection Regulation (GDPR)
  SwissMicros privacy policy
Data stored We store your personal data as entered in our web order form, sent to us by email, or by other methods. We also have to retain data on all financial transactions.
Cookies / web logs Our main web site does use cookies and Google analytics. Web accesses are logged by the web server. This data is not normally used by us.
Email advertising We reserve the right to contact you by email or post for product announcements or similar purposes.
Third parties Our web and email server is hosted by DreamHost in Los Angeles, California, United States. We do NOT pass your data to third parties for marketing purposes.
Forum Our customer forum is also hosted by DreamHost in the USA. Personal data on this site is limited to your name and email address. This site may use cookies.
Data retention Swiss law requires us to archive business data for 10+ years. This means that we do not have the right to "forget" you.
Information To request information on the data we keep on you, or for other inquiries or issues, please contact Michael Steinmann.
GDPR explained in 1min